If you’ve been travelling on our buses recently, you’ll have noticed the blue Contactless payment validators at the front near the driver. They enable adult passengers with contactless Visa or Mastercard payment cards to pay for all their bus journeys in a similar way to the system operating in London.
What are the benefits of paying by contactless?
- Fast, easy and secure way to pay for your bus trips
- No more searching for cash
- Smarter way to pay: ensuring your get the best fare each time you travel with a multi-trip discount and a daily cap for frequent travelers
You might also want to consider registering your contactless card with our contactless payment partner, Multipass, to get these additional benefits:
- For frequent users, a weekly cap, limiting the amount you pay in any 7-day period
- Manage all your details online, see your journey history and what you’ve been charged
When you create your account we will verify your details with your card issuer to confirm that your card has not been reported as lost or stolen.
To register your card and set yourself up for contactless, please use the form below:
How do I use my contactless card?
At the moment, only registered card holders can use the system. Once we are ready to accept non-registered/anonymous cards we will notify our customers.
Once registered, all you need to do with your card is touch on to the validator as soon as you board the bus. The validator will flash green and beep to show that your card has been acknowledged and the start of your journey. You can then take your seat in the bus.
When you are ready to get off the bus, touch off with your card on the validator once again. The validator light will flash green and beep to signify your journey’s end.
You must always ensure that the same card is used to touch on and off, otherwise a default maximum fare will apply.
How much will I pay using my contactless card?
Any single fare paid by your contactless card will be the same as our cash fares (eg £1.90 from Park Barn into town)
If you make 2 journeys in a day your fares will be discounted to be equivalent to a return cash fare. The same discount is also applied to any additional journeys made on that same day.
If you make multiple journeys in a day, the maximum daily charge will be £4 if you start travelling off peak and £5.50 for peak travel.
For registered card holders only, you will not be charged more than £15 if you travel to/from Park Barn and £12 from other zones (eg Royal Surrey Hospital) in any 7 day period.
This is more convenient and flexible than buying weekly tickets. Also you do not lose out if you are away for a day or couple of weeks as you are not charged on the days you do not travel with Safeguard.
I’m still confused by all this space-age wizardy!
If you want to know more about contactless – head to our FAQ section or contact our customer services team